Gift voucher terms and conditions

The seller is Line & Co. s.r.o., company ID 23981083, VAT No. CZ23981083, with its registered office at Kurzova 2222/16, Stodůlky, 155 00 Prague 5, entered in the Commercial Register kept by the Municipal Court in Prague under file number [TO BE COMPLETED: file number]. We are registered for VAT.

The vouchers are for accommodation at Carlsbad Apartments, Petřín 711/18, 360 01 Karlovy Vary, which the company operates. For anything concerning a voucher, contact us here:

A gift voucher is a voucher for accommodation at Carlsbad Apartments to the value stated on it in Czech crowns (CZK). It can be used for any of the eight apartments and for any available dates.

You can buy a voucher for an amount of your choice (from CZK 1,000 to CZK 30,000, in steps of CZK 100) or a package. A package is also a voucher for a fixed amount, only with a name — such as “A Weekend for Two” — describing what the value usually covers. The price of a stay is always set by the price list in force at the time of booking, so a package does not guarantee a particular number of nights or a particular apartment.

A voucher can be used to pay for accommodation only. It cannot be used for the local stay charge (a municipal charge we collect for the City of Karlovy Vary), for parking or for other services.

Each voucher shows:

You order a voucher using the form on the Gift vouchers page. You choose an amount or a package, fill in your name and e-mail and, optionally, your telephone number, the recipient’s name and a dedication, and confirm that you agree to these terms and conditions. Before sending, you can check and correct all the details.

You send the order with the “Order and pay” button — by sending it you commit to paying for the voucher. We will promptly send you an e-mail confirming the order, with the payment details (exceptionally, these may follow in a separate e-mail). The contract is concluded when this confirmation reaches you. If you order a voucher by e-mail or telephone, the contract is concluded when our e-mail confirming the order reaches you — at the latest, the e-mail with which we send you the voucher.

The contract can be concluded in Czech, English, German or Russian. We keep the concluded contract in electronic form, and you have it in the order confirmation e-mail. The cost of the internet connection or telephone you use to order is borne by you under your own tariff; we charge nothing extra for it.

If you find a mistake in your order, for example in the recipient’s name or in the dedication, write to us. We will correct it and issue the voucher with the right details.

The price of a voucher equals its value. It is final and includes VAT; you pay nothing more for issuing or delivering the voucher.

Payment is by bank transfer to the account we send you by e-mail — in the order confirmation, or separately, usually within one working day. Give your order number as the payment reference (in Czech banking, the “variable symbol”) — that is how we match the payment to your voucher. Payment is due within 7 days of the day the payment details reach you.

If you pay from abroad, the full amount must arrive in the account in Czech crowns. Bank charges and exchange rate differences are borne by the sender of the payment. If less arrives, we will issue the voucher once the rest has been paid.

An order that has not been paid within 14 days of being sent is cancelled, and the contract thereby ends. A payment that arrives after that will be returned to the account it came from, unless we agree otherwise.

If you need a tax document for the purchase — for example when buying on behalf of a company — write to us and we will issue one.

As soon as the payment reaches our account, we send the voucher as a PDF to the e-mail address given in the order, usually within one working day. You can print the voucher or forward it straight to the recipient.

If the voucher does not arrive, please check your spam folder first and then write to us. We will resend a lost or deleted voucher to the purchaser’s e-mail address given in the order; to a different address (for example directly to the recipient) only at the purchaser’s request.

The voucher is valid for 3 months from the day of payment, until 23:59 Prague time on the last day. The exact expiry date is stated on the voucher.

The voucher must be redeemed before it expires — that is, you send us a redemption request with the dates of your stay, or arrange the dates by e-mail or telephone. What counts is the day your request reaches us: a request received while the voucher is valid will be dealt with even if we confirm the booking after the expiry date. If the requested dates are not available, we will agree other dates with you.

The stay itself may take place after the voucher has expired, subject to availability. If you cannot redeem the voucher in time, write to us before it expires — by agreement, we can extend its validity.

Once the validity period has ended, any unused value of the voucher lapses and is not refunded.

There is no reception in the house and we book stays in a reservation system, so a voucher is redeemed in advance, not on arrival. Send a redemption request via the voucher page, which is linked from the e-mail with your voucher, or write to us or call us and give the voucher code, the dates of the stay and the number of guests.

We create the booking according to your request and confirm it to you by e-mail. Until we have dealt with your request, we hold the voucher for you and it cannot be redeemed a second time.

The price of the stay follows the price list in force at the time of booking. In addition:

The voucher is a bearer voucher: anyone who knows its code can redeem it — it need not be the purchaser or the recipient. The recipient’s name on the voucher is a dedication, not a restriction.

Please guard the code like cash and do not share it publicly, for example in a photo of the voucher on social media. We are not liable for misuse of a code that was not disclosed by us.

If you buy as a consumer, you may withdraw from the contract for the purchase of a voucher without giving any reason within 14 days of the day the voucher reaches you by e-mail. You may also withdraw earlier, even before paying. The deadline is met if you send us your withdrawal before it expires.

A voucher you have already redeemed, even in part, cannot be returned. By redeeming it you book accommodation for specific dates, and for such a contract you have no right of withdrawal under Section 1837(j) of the Czech Civil Code (Act No. 89/2012 Coll.).

Send your withdrawal by e-mail to info@carlsbad-apartments.cz or by letter to the registered office, Line & Co. s.r.o., Kurzova 2222/16, Stodůlky, 155 00 Prague 5. You may use the model form at the end of these terms, but you do not have to — any clear statement with the voucher code or the order number is enough. We will confirm receipt of your withdrawal by e-mail.

We will refund the money no later than 14 days from the day your withdrawal reaches us, to the account the payment came from; to a different account only if you ask for it yourself. The refund costs you nothing. Upon withdrawal, the voucher ceases to be valid and can no longer be redeemed.

If you buy as a business — for example vouchers for employees or business partners — the law does not give you a right to withdraw without giving a reason.

If a voucher does not arrive, contains an error or its code does not work, write to us at info@carlsbad-apartments.cz or call us. We will deal with the complaint without undue delay, within 30 days at the latest, and confirm to you in writing when you made it and how we resolved it.

Concerns about the stay itself are dealt with under the Terms of stay and the booking confirmation.

If a dispute cannot be settled by agreement, as a consumer you can file a proposal for out-of-court dispute resolution with the Czech Trade Inspection Authority (Česká obchodní inspekce), https://adr.coi.cz. The proposal must be filed no later than one year from the day you first raised the claim with us.

Consumers from other European Union countries can also contact the European Consumer Centre Czech Republic, www.evropskyspotrebitel.cz. Consumer protection is supervised by the Czech Trade Inspection Authority, www.coi.cz.

We process the details from your order and from a redemption request only in order to issue, deliver and redeem the voucher, and to meet our accounting and tax obligations. How we handle them and how long we keep them is described in the Privacy policy on this website.

These terms apply to gift vouchers ordered on this website, by e-mail or by telephone, and take effect on 26 September 2026. Each order is governed by the version in force on the day it was sent; later changes do not affect vouchers already purchased.

The contract is governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If you live in another European Union country, this does not deprive you of the protection given to you by the mandatory provisions of the law of your country.

We publish these terms in Czech, English, German and Russian. Should the language versions contradict each other, the Czech version prevails.

Fill in this form and send it to us only if you wish to withdraw from the contract. Complete the details in place of the dots.