Terms of stay

You can book directly on this site in the reservation system, where you will see both free dates and the price, or write to us by e-mail or call. When booking, give the dates, the number of people and any particular requirements; we send the confirmation in writing. You can speak Czech, German, English or Russian with us.

A booking becomes binding at the moment you receive our written confirmation. It states the specific apartment, the dates of the stay, the number of people, the price and the terms of payment and cancellation. Until then the dates are only provisionally held.

The apartment is reserved for the number of people stated in the confirmation. The capacity of each apartment is fixed, so if the number of guests changes, please let us know in advance.

By confirming a booking you agree to these terms of stay.

Arrival is possible from 15:00 to 24:00; on the day of departure please vacate the apartment by 10:00.

The accommodation is self-service and there is no reception in the house. You collect the keys from a coded key box; we send you the code and the exact procedure before you arrive, together with directions to the house.

Please tell us your approximate arrival time in advance, and let us know if you are delayed on the way. When you are checking in on your own, it is the only way we know that you have arrived safely.

An earlier arrival or a later departure can sometimes be arranged, depending on how the apartment is booked. Better to ask beforehand — on the day it is usually too late.

On departure, please close the windows, turn off the lights, lock the apartment and return the keys to the coded key box.

The price of the stay, the amount of any deposit, the method of payment and the date of the balance are always stated in the booking confirmation, and the amount given there is the amount that applies. The price varies with the apartment, the length of stay and the season, so we set it individually.

Cancellation terms follow from the dates and the length of the stay and form part of the same confirmation. If your plans change, get in touch as soon as you can — the sooner the dates are released, the more favourable the cancellation terms usually are.

If you do not arrive and have not told us beforehand, we treat it as a cancellation on the day of arrival, under the terms stated in the booking confirmation.

Additional items such as a stay with a pet or a cot are listed in the booking confirmation, so that nothing has to be settled on the spot. A garage space is the exception: it is booked separately, costs CZK 500 per night and is paid at the property on arrival.

The whole house is non-smoking. Smoking is not possible in the apartments or in the common areas; if it occurs, we will charge for cleaning and for removing the smell according to the costs actually incurred.

The house stands in the spa quarter and guests come here for the quiet. Quiet hours run from 22:00 to 7:00 — other guests live in the house, and sound carries further through an old spa building than one would expect.

Parties, celebrations and stag or hen nights are not permitted. Only the people named in the booking may stay overnight in the apartment.

You take over the apartment cleaned, with fresh bed linen and towels. On departure, please leave it in reasonable order: dishes washed or in the dishwasher, rubbish taken out. For longer stays we agree the extent of cleaning in advance.

We are glad to welcome pets by prior arrangement. When you enquire, tell us the species and size of the animal so that we can choose a suitable apartment for you.

The fee for a stay with an animal is stated in the booking confirmation. Without prior arrangement, a stay with an animal is not possible.

Children of all ages are welcome. A kitchen of your own, a dining table and a fridge tend to be easier with children than a hotel room — breakfast and the evening porridge can be made whenever you need them.

A cot is available on request and subject to current availability. Please ask for one when booking; any fee is stated in the booking confirmation.

We do not offer extra beds. The number of people in the apartment therefore may not exceed the capacity stated in the booking confirmation. If you are travelling with children, give their ages when you enquire so that we can choose an apartment with enough room.

The house has three garage spaces, reserved for guests staying with us, at CZK 500 per night; the night of departure is not charged. A private car park is also available by prior arrangement.

A garage space is booked separately from your stay, online on the Parking page or by phone, and paid at the property on arrival. The booking becomes binding once our staff confirm it; without a booking we cannot guarantee a space.

Directions on where to drive and where to park reach you before arrival, together with the code for the key box. The car park is not guarded and you leave your vehicle there at your own risk, so please do not leave valuables in the car.

There is no lift in the building. The upper floors are reached by stairs, which is worth bearing in mind in advance, especially with heavy luggage or a pushchair.

We do not recommend the attic apartments to people with limited mobility: the upper maisonette level is reached by a wooden ladder. If you need an apartment on a lower floor or without internal stairs, tell us when you enquire and we will choose accordingly.

On the staircase and in the attic apartments, children may move about only in the company of an adult. Parents or accompanying adults are responsible for children throughout the stay.

When leaving the apartment, close the windows and lock the door. Please report a lost key or a problem with the key box immediately; replacing a key or a lock is charged according to the costs actually incurred.

If you find a fault in the apartment, let us know. We try to put things right as soon as possible, so that nothing keeps you from your walk to the colonnade.